Customer needs don't really matter in cases where monopolist (ab)uses the law to kill competition. That's the MAIN reason why monopolies are problematic.
The "required" in that sentence should be read strictly: some customers, mainly governmental, wouldn't have bought Intel chips in the first place without access to alternative suppliers (AMD and previously VIA). Intel had to give in.
Neither company were like they are now back then. Intel needed a second supplier for their chips because nobody trusted manufacturing from a single source provider.
Customer needs don't really matter in cases where monopolist (ab)uses the law to kill competition. That's the MAIN reason why monopolies are problematic.