also people forget that user base can change, yahoo -> gmail, altavista -> googl... | Hacker News

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		soorya3 29 days ago \| parent \| context \| favorite \| on: Boom, bubble, bust, boom. Why should AI be differe... also people forget that user base can change, yahoo -> gmail, altavista -> google search etc

AbstractH24 29 days ago [–]

A lot of companies are shocked to find user loyalty is about as good as employer

The minute Amazon stops being good about refunds or a cheaper delivery app comes out than DoorDash I’m gone. No loyalty.

And both of those are on the verge as they focus on profits over customer experience.

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