You might be interested in another approach known as Radical Candor. This involves both caring personally (respond in an empathetic way) while still challenging directly. The key is to be both kind and clear, specific and sincere.

https://www.radicalcandor.com/

Summary: https://review.firstround.com/radical-candor-the-surprising-... Bypass sign-in wall: https://archive.ph/l2WNK

https://mastersofcreativity.stanford.edu/archive/radicalcand...