It appears the exam was online for the first year, and was administered by Pearson Vue, the same Pearson responsible for MyMathLab and others.
I can't say I'm surprised that the system crashed, given that. Pearson software is just generally unreliable and unpleasant to use. I don't believe they deserve anyone's business, but unfortunately it appears to be very difficult to start separating colleges from Pearson.
I can agree with you on that. Every time I've taken an SAT or some other state test online I've ended up with Pearson. Their software in general is pretty janky.
School administrators who hand over the pedagogical reins to a soul-less corporation like Pearson should be held accountable. It's basically an abrogation of administrative duties. Unfortunately universities are slowly being overrun by such charlatans.
I can't say I'm surprised that the system crashed, given that. Pearson software is just generally unreliable and unpleasant to use. I don't believe they deserve anyone's business, but unfortunately it appears to be very difficult to start separating colleges from Pearson.