The preorder was quite clear it had no guaranteed delievery time. It wasn't like an iPhone that was 3 years late.
I agree to disagree on it being fine to fire a customer. If someone acts like this before they have your product, why give them your product? Nothing good could come of it. If a customer Is rude in their first email to you - don't respond or don't sell them a product. The relationship isn't going to magically get better down the road. Some people are just rude.
It sends a message that the company is more interested in culrivating fanbois than winning customer satisfaction. That's cool as long as there are more fanbois than cars, but at some point the company needs to sell to the larger public, and I for one am spooked a bit. I'll fore Musk as a vendor before he fires me as a customer. When Nissan screws up they apologize and fix my Leaf free, they don't cut me off for hurting their brand image.
I agree to disagree on it being fine to fire a customer. If someone acts like this before they have your product, why give them your product? Nothing good could come of it. If a customer Is rude in their first email to you - don't respond or don't sell them a product. The relationship isn't going to magically get better down the road. Some people are just rude.