It's the same as dealing with a human. You convey a spec for a problem and the language you use matters. You can convey the problem in (from your perspective) a clear way and you will get mixed results nonetheless. You will have to continue to refine the solution with them.
Genuinely: no one really knows how humans work either.
Why would someone care about a destructive addiction that's plaguing the lives of the majority of the planet, leading to mental health issues and proliferating massive levels of misinformation. I wonder. Freedom to be manipulated by algorithms, yay!
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